Privacy policy

Last updated: May 24, 2026

Eco Wellness Lab ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from ecowellnesslab.co.nz (the "Site").

By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit our website or place an order, we may collect personal information including:

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Order details
  • Payment confirmation information
  • Communications you send to us

We may also automatically collect certain technical information such as:

  • IP address
  • Browser type
  • Device information
  • Website activity through cookies and analytics tools

How We Use Your Information

We use your information to:

  • Process and ship your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Send marketing emails if you have subscribed to our newsletter
  • Help prevent fraudulent activity

Payments

Payments on our website are securely processed through trusted third-party payment providers. We do not store your full credit card details on our servers.

Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.

Cookies may be used to:

  • Remember your preferences
  • Keep items in your cart
  • Improve website performance
  • Provide analytics and marketing insights

You can choose to disable cookies through your browser settings, although some parts of the website may not function properly.

For more information about Shopify cookies, please visit:
https://www.shopify.com/legal/cookies

Sharing Your Information

We only share your information when necessary to operate our business and provide our services, including with:

  • Shopify
  • Payment providers
  • Courier and shipping companies
  • Website analytics and marketing providers

We do not sell your personal information.

Email Marketing

If you subscribe to our newsletter, we may send you occasional emails about new products, wellness content, promotions, or store updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

User Reviews & Public Content

If you submit product reviews or other public content on our website, that information may be publicly visible.

Please avoid sharing sensitive personal information in public reviews or comments.

Data Security

We take reasonable steps to protect your personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Unsubscribe from marketing communications

To make a request, please contact us at info@ecowellnesslab.co.nz.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

info@ecowellnesslab.co.nz

Auckland, New Zealand