Shipping policy
Thank you for shopping with Eco Wellness Lab 💚
Shipping Within New Zealand
We currently ship within New Zealand only.
Shipping rates:
- Urban addresses: Flat rate of $10 NZD
- Rural addresses: Flat rate of $15 NZD
Shipping fees are calculated at checkout based on your delivery address.
Processing & Dispatch
We aim to ship orders within 2–3 business days of purchase. If there is any delay due to product availability, this will be communicated promptly.
If your order contains products from different brands or suppliers, your items may be shipped separately and arrive in multiple deliveries. For example, products from Symbiota and Tiny Leaf NZ may be fulfilled by different suppliers, so shipment and delivery times can vary between items.
Tracking information will be provided once your order has been dispatched.
Fermentation Cultures & Temperature-Sensitive Products
To help maintain product quality during transit, fermentation cultures are shipped only on Mondays and Tuesdays.
Delivery Information
Orders are shipped from within New Zealand. In some cases, items may arrive separately depending on dispatch locations and product availability.
Rural deliveries may take longer than standard courier delivery times.
Refunds & Returns
We carefully check all products before shipping. However, if your item arrives damaged, faulty, or incorrect, please email clear photos to info@ecowellnesslab.co.nz within 7 working days of delivery so we can review the issue and assist you.
We do not accept returns or refunds for change of mind, so please feel free to ask any questions before purchasing.
For food safety and hygiene reasons, we do not accept returns of cultures, food and drink products, or other opened consumable items.
Contact
If you have any questions regarding shipping or your order, please contact us at info@ecowellnesslab.co.nz.