Mānuka Glow

Shipping
We aim to dispatch orders within 2–3 business days of purchase. If there is any delay due to product availability, we will communicate this as soon as possible.

Please note that fermentation cultures are shipped only on Mondays and Tuesdays to help maintain product quality during transit.

If your order contains products from different brands or suppliers, your items may be shipped separately and arrive in multiple deliveries. For example, products from Symbiota and Tiny Leaf NZ may be fulfilled by different suppliers, so shipment and delivery times can vary between items.

Once your order has been dispatched, tracking information will be provided where available.

Click here to view the whole Shipping Policy.

Refunds & Returns
If your order arrives damaged, faulty, or incorrect, please contact us at info@ecowellnesslab.co.nz within 7 working days of receiving your order. Include clear photos of the product and packaging so we can assess the issue and assist you as quickly as possible.

For food safety reasons, we do not accept returns of cultures.

Due to the nature of many of our products, change-of-mind returns may not be accepted. Please review our Refund Policy for full details before purchasing.